CalissonRTKL
Forms management system for vendors placed worldwide
- Replace an email-based, manually-handled business process with a convenient online application
- Increase the number of updated documents periodically by vendors
- Reduce Callison’s staff time needed to manage documents
What did the client expect?
Adapted human-operated process
The human-operated process had to be researched and, after some optimizations, adapted to the application
Connection with ERP system
An application must work with the ERP system used by our client: connect by API, get and send appropriate data
The tool suitable worldwide
Adjust the application to international use: vendors are placed worldwide, requiring multi-language solutions, well-fitted forms, and its database
How did we work on the project?
We received a specification where assumptions and requirements were described. The general structure of the application was scratched as well. We analyzed specifications and tried to capture the current process. An essential part of this job was to understand the order and the goal of each action.
After we understood how and why the whole process was working, we could design solutions discussed with the Business Owner of the process and the Technical Manager. We suggested dividing the application into two main modules: for users and admins.
Future users of the application (vendors, to be more specific) needed to put the necessary data (which we designed as forms to fill in) and periodically update information. The goal here was to create the most efficient way of collecting data because this process initially required a lot of time and was quite complex. What’s more, our client needed to change the type of data collected from time to time. We choose uniforms to deal with those problems because of the flexibility and possibilities of using validation.
On the other hand, we had admins responsible for verifying users’ data and decision-making about further collaboration. Because we have vendors to handle from all over the world and slightly different rules or types of collected data, admins needed a system of access and permissions (e.g., admins from the USA might verify data from American vendors). We also designed a system of assigning applications from vendors to admins and functional filters.
What’s more, we saw the need to create a space for communication between users and admins. Users receive feedback from admins about data they provided and further decisions. From our perspective, it was worth reminding users about approaching the date of data update or sending them info about its application’s changed status and requiring their activity.
What did we achieve?
Both vendors and administrators received well-rounded systems to handle the whole process of data collecting, updating, and managing them. The entire process was moved from many emails to a single application. As a result, the time needed to onboard a new vendor was reduced, and the process was streamlined. The system also made vendors update their data on a more regular basis. We met the business goals that we aimed for.
Management optimization
Increasing the number of sent and updated applications
Time optimization
Decreasing the time needed for verification and managing these data
Process optimization
The implemented solution has fastened workflow in CallisonRTKL
How does the client perceive our partnership?
Vazco's professional help met the app and business goals. Collaborators reduced the time spend onboarding a new vendor and handling the update process of data and vendor communication. This encouraged the number of vendors who updated data and documents on a regular basis.
Bill Kwon
Vice President of Information Technology & Digital Transformation at CallisonRTKL